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Wear sombreros…

In Edward Tufte’s Seeing With Fresh Eyes, the da Vinci of Data underlines the value of going beyond the confines of rational right-angled thinking to look truly, deeply and widely at the world as it really is in all its wavy wonky wonder – from the ellipse of the half-moon to the sloped ramp of the Guggenheim by way of the the laidback undulating curves of the sombrero:

In a world awash with data-driven decisions made by machines, it is more important than ever not to lose sight of the human angle and touch. Not least because still – and who knows, maybe forever – no algorithm can yet match us for creativity, judgement, nuance, empathy, perception. Those wrong-angled, right-minded beautiful things that make us who we are.

So let’s put down our set squares, look up, look out and trust our eyes – wear sombreros.

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Scrappy oracles…

I was going to write something about the implications of ChatGPT for writers, but there are already many eloquent voices out there on that subject, notably Nick Cave and iA. So instead, I would like to show my hand:

As Patti Smith says, while showing her own hand at the beginning of her brilliant A Book Of Days, “The hand is one of the oldest of icons, a direct correspondence between imagination and execution… Social media, in its twisting of democracy, sometimes courts cruelty, reactionary commentary, misinformation, and nationalism, but it can also serve us.  It’s in our hands. The hand that composes a message, smooths a child’s hair, pulls back the arrow and lets it fly. Here are my arrows aiming for the common heart of things. Each attached with a few words, scrappy oracles.”

In a world awash with hoo-ha surrounding generative AI, the mysterious alchemical magic of the human hand, head and heart remains as powerful and precious as ever, reminding us that we humans, in all our messy, marvellous, thinky blinky, scrappy oracular glory, are essentially, thankfully, unalgorithmable.

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Miniature marvels…

I recently had the pleasure of visiting the impeccable grounds of The Newt in Somerset. Owned by Koos Bekker (AKA Canniest Investor In Tech), the Newt is a wonder to wander, not least because of its attention to every last detail. Yes, the big draws include a reconstructed Roman villa and grand gardens, but my eye was caught by the scatterings of little infopanels around and about. Miniature marvels of communication, such as this one:

In a handful of well-chosen words, it takes you from when the surrounding beech trees were planted to what was once a Somerset Boxing Day treat, by way of the chatting, digging, steaming, weeping badgers who live in the sets beneath your feet.

Jugged badger may no longer be on the menu, but characterful communication is never out of fashion.

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Guilty of poor writing…

This one goes out to anyone who has ever been left scratching their heads or indeed tearing their hair out trying to decipher lawyer-speak – hello everyone…

Each year, the Ig Nobel awards honour research that “first makes you laugh, then makes you think”. Sure enough, I chuckled to see that this year’s literature prize went to a team who analysed why legal documents are so impenetrable. Far from conceding that the complexities of law call for similarly complicated language, the team concluded that poor writing was the culprit. They found legal documents guilty of containing “startlingly high proportions of certain difficult-to-process features – including low-frequency jargon, center-embedded clauses, passive voice structures, and non-standard capitalization – relative to nine other baseline genres of written and spoken English”. Pretty damning stuff.

So the next time a lawyer tries to bamboozle you with legalese, politely but firmly ask them to go away and come back with some clear communication.

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Good song…

For less than the price of a Starbucks latte (other brands are available), I bought from a charity shop Beethoven’s Own Words – “a little book,” as the compiler Philip Kruseman describes it, “in which a choice of thoughts and expressions of the greatest among the great tone poets is collected”:

This little book is indeed packed full of choice thoughts and expressions. Here’s my favourite:

“Good song has been my guide; I have tried to write as fluently as possible, and I dare to answer for this before the judgement seat of healthy intelligence and good taste.”

An encouragement to make our words sing, from the great master of organised sound.

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Echoing patterns…

In episode 1 of the BBC’s Great Poets In Their Own Words, UCL Professor of English John Mullan notes that “It was often said that WH Auden had this peculiar gift of making ordinary words sound terribly poetic by putting them into echoing patterns of sounds.”

This strikes me as a neat reminder of how putting ordinary words together in ways that sound right and ring true is at the heart of all forms of good writing. The meaning of our words is, of course, critical, but so too is the music. Indeed, the music reinforces the meaning. On this front, it’s not just the sound of each individual word that counts, but the patterns they create when we combine them – not just the single note but the rhythm and melody of the piece as a whole.

So whether it’s a famous poem or everyday business communication, it’s always good to write not just with your head and your heart but also with your ears – to create patterns that echo positively.

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Familect blinkies…

The readiness of the English language to welcome with open arms mighty fine new words is one of its great strengths, and family slang, or familect, is one of the more entertaining and inventive sources.

This particular strain of lovable language finds a happy home in Kitchen Table Lingo – an ideal summer book to dip into while “bibbly” (tipsy) or “incatacipated” (when you are trapped beneath a cat asleep on your lap). To add to the pot, here’s a homespun neologism courtesy of my daughter: “blinky” – when a great idea suddenly appears in your head, making your eyes widen in wonder.

If you have any familect blinkies of your own, please feel free to share – the more the merrier!

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Long live stories…

In his regular Radio 4 feature on Just One Thing, Michael Mosely touches on the remarkable power of stories. “Reading something which has characters and a story seems to deliver a remarkable number of benefits to your brain, your wellbeing and your life,” says Michael.

Research shows that reading stories increases the blood flow across the entire brain. It can also increase the connectivity in your brain, and create new neural pathways. It enhances empathy. It reduces pain. It protects against dementia. All in all, it’s a veritable miracle food for our minds, our bodies and our souls.

But that’s not all – it could even help us live longer. Yale University research found that those who read fiction for 30 minutes a day lived on average 23 months longer than those who did not.

So stories really are a powerful remedy, which is why we could all do a lot worse than take a daily dose of a good novel. For healthier, happier, longer lives – long live stories.

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Paris Pernod parties…

Currently at the door of my local bookshop is a brilliant idea, Blind Date with a Book:

For £8 (c$10) a pop, you can choose from a selection of identically brown-paper-packaged mystery books, with the help of a few enticing descriptions. Half the fun is in detecting a book you know and love – such as the one that lies beneath ‘Expatriates, Spanish bullfights, Paris Pernod parties, Jealousies, Classic’. (I won’t spoil the experience by revealing the title, but it is indeed a classic.) The other half is in not having a clue what book it is – ‘Cosmic collision, Princess, Dynamite, Love and lust, Quirky’ anyone?

Whether it’s an old favourite or a new read – whichever book you choose, enjoy your date!

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A good story…

“All the best facts, figures and arguments in the world can’t change a person’s mind. The only thing that can do that is a good story,” says Richard Powers, in his sylvan epic The Overstory.

So what counts as a good story?

For me, it’s a story about something that matters, well-told. Substance and song. A story that holds and rewards our attention, and changes us for the better along the way.

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Meaning, colour, and music…

In a Norwich charity shop not so long ago I picked up, for £2.99 (c$4), a copy of Herbert J. C. Grierson’s Rhetoric and English Composition. Published back in 1944, it is full of insights that still hold true. Insights such as this one, in the chapter on The Choice of Words: “To the poet and orator [words] are living things, the winged messengers of their thoughts and feelings, and like the birds they have three properties – body or meaning, colour, and music.”

Alongside their dictionary definition (their meaning), words also have colour “the associations which gather around a word by long usage”, and music – their melody and rhythm. Taking all three together, every word has the potential to make us think, and feel, and hear different things.

This is powerful stuff. In choosing the right words to tell our stories, we can play with all three properties – meaning and colour and music – to appeal to the head and the heart and the ears. So our stories not only convey clearly, but feel right and sound good, too.

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The story is mightier…

In these dark days, a ray of light from Yuval Noah Harari:

“Nations are ultimately built on stories. Each passing day adds more stories that Ukrainians will tell not only in the dark days ahead, but in the decades and generations to come. The president who refused to flee the capital, telling the US that he needs ammunition, not a ride; the soldiers from Snake Island who told a Russian warship to “go fuck yourself”; the civilians who tried to stop Russian tanks by sitting in their path. This is the stuff nations are built from. In the long run, these stories count for more than tanks.”

In the end, the story is mightier than the sword.

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Small change; big difference…

A tasty reminder of the power of words comes courtesy of research carried out by the World Resources Institute (WRI) into the big difference just a small change on a restaurant menu can make to what we choose to order.

Researchers tested responses to different sustainability-themed messages on menus. Messages such as: “Each of us can make a positive difference to the planet. Swapping just one meat dish for a plant-based one saves greenhouse gas emissions that are equivalent to the energy used to charge your phone for two years. Your small change can make a big difference.” Diners who read this message chose a vegetarian dish 25% of the time – over twice the rate of diners who were not shown the message. This is good news because, as the WRI points out: “Food-production accounts for a quarter of all greenhouse gas emissions, with animal-based foods contributing double the amount of emissions to plant-based foods. Shifting consumer demand away from animal-based foods toward more plant-based alternatives is critical for reducing food-related climate change impacts, as well as resource use and biodiversity loss.” Imagine the difference if everyone everywhere swapped their beef burger for a bean burrito.

Of course, it’s not just on menus that a few well chosen words can have a big positive impact. (And indeed, vice versa.) Something for us all to bear in mind as we tell our stories – select wisely to tell well.

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Pilipala, papillon…

Pilipala, papillon, farfalla, mariposa, babushka, borboleta, pulelehua, húdié – butterfly.

Welsh, French, Italian, Spanish, Russian, Portuguese, Hawaiian, Chinese, English – lovable in any language.

Wherever in the world you are, here’s to a tip-top 2022 for one and all.

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Editing Ai-Da…

“I am the world’s first ultra-realistic artist-robot”, says Ai-Da, when asked to describe herself. “I draw, using cameras in my eyes and my robotic arm,” she says. Ai-Da also writes poetry. Indeed, she recently performed a poem to mark the 700th anniversary of the great Italian poet Dante’s death. She was given Dante’s epic narrative poem the Divine Comedy as a source, and using her algorithms and databank of words and speech patterns, created her own work.

So have we reached the point where robots are about to take over the world of writing? The answer is neither a categoric no, nor a simple yes, but somewhere far more indistinct and interesting in-between.

To write her poem, Ai-Da had human help. And I’m not talking about the humans who wrote her algorithms. According to Aidan Meller, Creative Director of the Ai-Da Robot Project, “restricted editing” also plays a part in the creation of her final poetry. “She can give us 20,000 words in 10 seconds,” he says. “And if we need to get her to say something short and snappy, we would pick it out from what she’s done.” So it’s a collaborative effort between human and machine, which to me points the way to the best form of future. One where artificial intelligence (AI) and human intelligence (“Hi”) happily co-create for a common good.

I’m not saying that’s easy – far from it. As Ai-Da puts it in her poem honouring Dante, “There are some things, that are so difficult – so incalculable…” But difficult isn’t impossible, especially when it is so desirable. Living not just well but better with AI – this is the big challenge and opportunity of our age. An epic challenge and opportunity worthy of great poetry.

So as we head towards the new year, let’s welcome Ai-Da, her editors and the many more robot-artists no doubt yet to come – and encourage them all to write their best for everyone.

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From aguaje to zaperoco…

Popping into a charity shop the other day, I purchased for just 99p The Criollo Way:

Between its sunny covers you’ll find a selection of the finest Venezuelan slang – from ‘Aguaje’ (“rarely heard in its literal sense of the wake of a vessel in water but very common in figurative use to mean worthless talk, hot air, blarney”) to ‘Zaperoco’ (“a commotion, riot or tumult”). But it doesn’t stop there. The Criollo Way also shares local proverbs, like ‘Cada pulpero alaba su queso’ (‘Every storekeeper praises his own cheese’), and similes, such as ‘Más fastidioso que una piña bajo el brazo’ (‘More irritating than carrying a pineapple under one’s arm’).

As this delightful guide demonstrates, lovable language knows no boundaries.

 

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Made up words…

“Yes, my words are made up – but then, all words are made up. Every single one. That’s part of their magic,” says John Koenig, author of The Dictionary of Obscure Sorrows.

His Dictionary takes on the task of finding words for feelings which, until now, have not been pinned down. Words like ‘nighthawk’ – “a recurring thought that only seems to strike you late at night”. ‘Gnasche’ – the intense desire to bite into the forearm of someone you love. ‘Witherwill’ – the longing to be free of responsibility. And his big hit, ‘sonder’ – “the realisation that each random passer-by is living a life as vivid and complex as your own”.

In so doing, he joins that mighty fine tradition of making up new words for the English language – from Shakespeare through to Douglas Adams and John Lloyd. As John Koenig says, “The English language is a magnificent sponge.” Indeed, the degree to which English happily opens its arms to neologisms is one of the things that helps make it so enduring and enjoyable.

So here’s to my lovable mother tongue, and the people who continue to enrich it.

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Take this book…

‘I came across a magazine with an inscription that said: “Civilisation flourishes when men plant trees under which they themselves will never sit.” But to me it’s not only plants – putting something in somebody’s life, a young person’s life, is the same as planting a tree that you will not cut and sell during your lifetime. That has helped me a lot in my work. Sometimes the more you give, the more you get.’

So says James Barnor, on the wall at the start of his arresting Accra/London retrospective. Indeed, looking at this master photographer’s work, you can see that he gives a great deal of himself to get images that really let the personalities of his subjects shine through.

Walking homewards from the exhibition through Hyde Park, in one of those happy moments of timely connection, I came across a tree bearing books for people to freely pick:

These particular offerings are part of a wider network of sharing, courtesy of The Book Fairies. “Take this book, read it & leave it for the next person to enjoy” says the sticker on each one.

Civilisation does indeed flourish when men plant trees under which they themselves will never sit – and when people plant books on trees for the world to enjoy.

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The one who tells the story…

There’s a Native American proverb that says “The one who tells the story rules the world”, says psychologist Dr Zoe Walkington in a brilliant BBC feature on the power of stories not only to influence or persuade us, but literally to change our minds.

People who read a couple of chapters of a story about vampires genuinely believe that their teeth are slightly longer than other people in the population. But it doesn’t stop there – if, for example, you read the word “jump”, you fire up the areas of your brain that are activated when you actually do jump.

Just goes to underline how potent stories are, and how important it is to tell your key stories as well as possible.

 

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Stay odd…

Back in the late 1990s, cheeky smoothies start-up Innocent Drinks revolutionised on-pack communication with the simply brilliant step of bringing their true character to life on the bottles and cartons destined to end up in consumers’ hands:

Rather than just contain the product or carry the logo or convey the smallprint, Innocent’s packaging sung the personality from the rooftops (and supermarket aisles). These days, characterful on-pack communication is pretty much the new norm. Take for example, “Wow no cow!” milk-alternative Oatly:

These days too, as Oatly demonstrates, there is an increasing on-pack appetite to communicate not just personality but responsibility, in line with the global sustainability megatrend.

For me, the standout company here is Oddbox. A Certified B Corporation, Oddbox regularly delivers to my door a box full of fresh fruit and veg “rescued from going to waste”. Oddbox’s boxes live and breathe their purpose and personality, summed up in their mantra “Eat Good. Do Good. Stay Odd.”:

And what’s inside the boxes is pretty good, too:

 

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Keep it fuzzy…

In her FT article exploring the need for a second kind of AI – anthropology intelligence, in addition to artificial intelligence – Gillian Tett introduced me to the  wonderful term “fuzzies”.

Coined to describe the folk with qualitative, as opposed to quantitative, analyses, fuzzies play a critical role in helping to humanise our increasingly data-driven, machine-determined world. Fuzzies temper techies’ often-too-narrow models and methodologies. They are vinyl records in a world of CDs and MP3s. With the former, you get sonic range and variability through warm, continuous waves of analogue sound (together with the odd pop and crackle). With the latter, you’re reduced to the cold precision of clinically sliced digital ones and zeroes.

Of course, just as many of us have both records and CDs in our music collections, so fuzzies and techies can complement each other in reaching decisions that are both emotionally and rationally more rounded and robust. Gillian Tett tells how the Internet Engineering Technical Forum likes to use collective humming to sense the mood of the entire group, rather than rely on simple, binary “yes-no” votes. The fuzzy, quintessentially human hum carries much more information than say, a simple show of hands.

Inspired by hard-core techies who are happy to hum, let’s all look for ways to keep it fuzzy.

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Let your pen run on…

Long before Jamie Oliver gave the world his 15-Minute Meals, back in 1948 Edouard de Pomiane published Cooking in 10 Minutes:

I happily picked up this delightful book for next to nothing in a local charity shop and found not only some super-quick meals to make, but also an appropriately bright and breezy writing style.

Edouard sets the tone brilliantly at the outset. No writer’s block for him: “My fountain pen is full of ink; I have fresh sheets of paper before me. I love my book because I am writing it for you. I feel that I need only let my pen run on and I shall make myself clear…”

And so he does – sharing a great array of easy-speedy recipes. My favourite?

MUSSELS WITH SAFFRON:

“Cook two pounds of mussels. Put them on one side. Warm their water with an ounce of butter and a little saffron. Thicken with 100 grammes of thick cream mixed with a teaspoonful of flour. Serve the mussels with the sauce separately in a sauceboat. This is a feast.”

Indeed it is, especially when you add a touch of wine to the water. (And a glass while you cook.) Enjoy, and let your pen run on.

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Encouraging stories…

Writing in the FT on the “guff” “surrounding stock markets at the moment”, Merryn Somerset Webb says “it feels as though we have reached a point in the market cycle where everyone is preferring stories to reality.”

Yet as Yuval Noah Harari points out in his seminal Sapiens, we are an essentially storytelling species. Stories are our reality.

That’s not to say that there is only ever just one story for any given event. There are many angles; many stories. Take, as Merryn Somerset Webb does, the recent far from stellar stock market debut of food delivery firm Deliveroo. Why did the shares end their first day of trading 26 per cent down? One storyline focuses on Deliveroo’s dual share structure – standard practice for tech IPOs in the US, relatively new and offputting in the UK. Another highlights environmental, social and governance (ESG) concerns surrounding the gig-workers at the heart of Deliveroo’s business. My money is on Merryn Somerset Webb’s take: “busy bankers at Goldman Sachs and JPMorgan” simply “mispriced the Deliveroo deal”. Either way, it’s a matter of stories.

More than any other means, stories are how we make sense of ourselves and our world – stock markets and all. So rather than question everyone preferring stories, we should encourage everyone to tell more and better stories. Stories that not only make sense but ring true; ones that stand out and stand the test of time.

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Tell your truth beautifully…

“Words, English words, are full of echoes, of memories, of associations… They have been out and about, on people’s lips, in their houses, in the streets, in the fields, for so many centuries…” So begins the only known recording of Virginia Woolf, who goes on to explore why it is so difficult “to create beauty… to tell the truth…” with the “half-a-million words all in alphabetical order” at our disposal.

Easy or not, and our current culture’s love of image notwithstanding, words are arguably our primary tool for telling the truth and creating beauty (ideally at the same time). As neuroscientist Lisa Feldman Barrett says, “Humans have a special power to connect with and regulate each other: words. In my research lab, we run experiments to demonstrate this power of words. Our participants lie still in a brain scanner and listen to evocative descriptions of different situations. One is about walking into your childhood home and being smothered in hugs and smiles. Another is about awakening to your buzzing alarm clock and finding a sweet note from your significant other. As they listen, we see increased activity in brain regions that control heart rate, breathing, metabolism and the immune system. Yes, the same brain regions that process language also help to run your body budget. Words have power over your biology – your brain wiring guarantees it.”

Given the undoubted power of words, what can we do to up our chances of using them wisely and well? Virginia Woolf has some good advice at the end of her talk: “words…like us to think, and they like us to feel, before we use them…they like us to pause…”

So the next time you have to use one or more of those half-a-million plus wonderful words in our lovable language, take a moment. Listen for the echoes. Look for the associations. Think about what you feel. Do your best to tell your truth beautifully.

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Show feelings effectively…

Picture the scene: our hero walks down the road. Hang on a minute – ‘walks’? That’s not much help. Howabout ‘trudges’, or ‘skips’, or ‘saunters’, or ‘slouches’, or ‘rushes’, or ‘ambles’, or ‘totters’, or ‘strolls’ down the road. To tell a vivid story, choose your verbs with care.

As my daughter’s English teacher puts it so well: “Verbs show feelings effectively.” In Artful Sentences: Syntax as Style, Virginia Tufte drives the point home with the help of F. Scott Fitzgerald: “all fine prose is based on the verbs carrying the sentences. They make sentences move.” And in so doing, they take us with them.

For economy of style and poetic punch, verbs are your best friends. So if you want to add colour, sense, meaning and emotion to your story, resist the temptation to add adjectives or adverbs. Simply be precise with your verbs. And if you think this might be a tad limiting, take heart in knowing that there are well over 30,000 verbs in the English language. More than enough to play with. Enjoy!

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The sound I saw…

Conceived, designed, written and made by hand by master photographer Roy Decarava, The Sound I Saw brings words and images together brilliantly to tell its story. As Roy says in the introduction, “This is a book about people, about jazz, and about things… It represents pictures and words from one head and one heart.”

What a head; what a heart.  And what a hand and eye:

Through big arresting black & white images, Roy weaves words in carefully crafted lines, rather than unthinking blocks of text. Lines are broken here, indented there, always in service of the story Roy wants to tell. It’s what the great information artist Edward Tufte calls content-responsive typography in his latest book Seeing With Fresh Eyes. In this way, Roy amplifies the meaning and melody running through The Sound I Saw.

Inspired by Roy and Edward and in lieu of a new year’s resolution, here’s a new year’s tip:

write with your eyes and ears.

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Feed the good wolf…

Top of my list of recommended reads from 2020 is Rutger Bregman’s Humankind, his essentially positive and timely take on our species. A chunky science-heavy tome that has the classic page-turning qualities of a great novel, Humankind questions and debunks the Hobbesian damning of people as brutish folk only prevented from descending into violence and mayhem by a wafer-thin veneer of imposed civilisation. Rutger’s view of us is more akin to Rousseau’s noble savage. But he neither romanticises nor idealises our state. As he says upfront, “To be clear: this book is not a sermon on the fundamental goodness of people. Obviously, we are not angels. We’re complex creatures, with a good side and a not-so-good side. The question is which side to turn to…

Floating around the Internet is a parable of unknown origin. It contains what I believe is a simple but profound truth:

An old man says to his grandson: ‘There’s a fight going on inside me. It’s a terrible fight between two wolves. One is evil – angry, greedy, jealous, arrogant, and cowardly. The other is good – peaceful, loving, modest, generous, honest, and trustworthy. These two wolves are also fighting within you, and inside every other person too.’

After a moment, the boy asks, ‘Which wolf will win?’

The old man smiles.

‘The one you feed.'”

As the old man says, we should feed the good wolf. But what do we feed it? Rutger gives us the answer further on in Humankind: “As media scientist George Gerbner summed up: ‘[whoever] tells the stories of a culture really governs human behaviour.'” Stories it is, then. But not any old stories. They must be good ones, in every sense of that word.

So as we head into a new year following a year like no other, let’s all look to feed our good wolves with a rich diet of positively good stories.

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The simple shapes of stories…

From Rags to Riches to Man in a Hole, Cinderella to Oedipus – you can draw the emotional journey of archetypal stories in a single simple line:

As Kurt Vonnegut says, “the simple shapes of stories… are beautiful.” So simple, as Kurt brilliantly shows, that you can map them out in minutes with chalk on board. And so beautiful that we keep coming back to them time after time. Kurt again, on the Man in a Hole story: “Somebody gets into trouble, gets outs of it again. People love that story. They never get sick of it.” So much so that it’s apparently the most popular storyline when it comes to Hollywood blockbusters.

So if you’re looking to write the next big movie hit, or indeed to craft a corporate story with mass appeal, you could do a lot worse than follow that down-then-up Man in a Hole trajectory. But of course, stories come in many different shapes and sizes. We’re not always looking to smash the box office.

Whatever your story, keep it simple, make it beautiful – follow your line.

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Today, we stockpile empathy…

“Today, we stockpile empathy

We supply love and good energy

We sing to each other across buildings…”

So begins Love in the Time of Coronavirus, a film made by artist Chris Ridell and poet Nikita Gill to mark National Poetry Day (yes, it’s today).

For me, every day is a good day to celebrate poetry. But if we had to pick just one it would be today, so let’s sing poetry’s praises to each other across buildings, over Zoom calls – whenever, wherever and however we can.

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Shockingly good…

Can computers enhance, or even outdo, human creativity?

According to the FT’s John Thornhill, OpenAI’s GPT-3 program has been used “to write poems, articles, comic sketches and computer code, compose guitar riffs, offer medical advice, and reimagine video games, sometimes with stunning effect.” Indeed, tech entrepreneur Arram Sabeti, who used the software to write a Raymond Chandler-style screenplay about Harry Potter, called it “shockingly good”. Technology this powerful inevitably raises ethical issues. A group of philosophers tasked with assessing GPT-3 concluded it was “unnervingly coherent and laughably mindless”. But such facility without the moral compass to match is far from funny.

As with creatives, so with computers – it’s not enough to be good at what you do, you also need to do good with what you do.

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The speech of a tiger shark…

Every time we communicate we use a tone of voice, and that tone creates a sense of character. Whether we’re talking personally or as a multibillion dollar corporate body – none of us likes to be taken the wrong way. So the task with tone is to get our true character across.

I spend a fair bit of my time with clients helping them define and use a tone that fits their character. So they can give customers, investors and other stakeholders a clear sense of who they are and why they’re different. Alongside core purpose and culture, tone is critical. A galvanising core purpose, so you know exactly where you are going and why you want to get there; a strong values-based culture, so you journey together as one through thick and thin; and the right tone, so you communicate your true self clearly and characterfully – these are the three essentials at the heart of all great businesses.

Talking of truly characterful communication, here’s a brilliant take on the power of tone, courtesy of Jayne Cortez: “The speech of a tiger shark is not like the bark of an eagle fish…”

Tiger shark, eagle fish, plain old human being, bright new business – no matter who you are: find your own voice, and use it.

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Close to music…

As close to music as I can get is how I like to write.

As Oliver Reichenstein points out, “Being fully immersed in writing is like composing and playing music while we drum up our perceptions into letters, words, sentences, and paragraphs.” In his post on Music in Writing, he shares Martin Amis’s take: “What you’re trying to do is: Be faithful to your perceptions, and transmit them as faithfully as you can… You know I just say these sentences again and again in my head, until they sound right. And there is no objective reason why they sound right. They just sound right to me. So it’s euphony, sometimes it’s harshness you want. But it’s… it’s just matching up the perception with the words… in a kind of semi-musical way.”

Beyond the sheer pleasure of listening to the melody, beat and tone of your words as you write, why write this way? Grace Nichols nails it: “The rhythm and musicality of poetry is more direct in its appeal to the human heart and spirit.” In short, musical writing is more effective.

So, write with your ears, and let your sentences sing.

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Wild for weeds…

Rough hawkbit, cat’s ear, sow thistles, tagwort, viper’s bugloss, mallows, self-heal, love-in-a-mist, wild mignonette, rosebay willowherb, creeping buttercup – AKA ‘weeds’. According to Alex Morss, research shows that these colourfully named but often overlooked plants are heavy hitters when it comes to nectar and pollen. In other words, they’re bees’ best mates, and a growing number of street botanists are bringing them to our attention through the simple act of chalking the names of our autotrophic friends wherever they find them.

As one London chalker says, “I’ll keep labelling as I go on my daily walks. I think it’s really tapped into where people are right now. Botanical chalking gives a quick blast of nature connection, as the words encourage you to look up and notice the tree above you, the leaves, the bark, the insects, the sky. And that’s all good for mental health. None of us can manage that much – living through a global pandemic is quite enough to be getting on with. But it’s brought me a great amount of joy.”

An instantly lovable offshoot of the wider growth in plant awareness and advocacy, this green-fingered graffiti is a great example of using the right words in the right way to make a difference. So long live weeds, and long live words. And a big thank you to everyone who brings the two together for our understanding and enjoyment.